Skip Navigation

Thanks for your visit. This is a membership-based shop. If this is your first visit, please sign up first.

How to order a product
  1. 1. If you've find favorite items, please put in the basket (Direct order to go beyond the screen, the "Order" and click)
  2. 2. Product purchase will proceed. Product name and quantity, size, check the fare.
  3. 3. Please put your order name and address.
  4. 4. Please select payment method.
  5. 5. For orders, please check the amount you're willing to pay.
  6. 6. Payment by Credit Card If you have selected, enter your billing information to payment window after please complete the payment.
  7. ※ product color, texture, etc. due to the nature of the computer display, the actual colors may look different.
Contact
  1. - Address : (Nonhyeon-dong, 4th floor, Seungmin Building)137-7, Hakdong-ro, Gangnam-gu, Seoul, 135-815, Korea
  2. - Phone : 82-2-1661-6345
  3. - e-mail : cs@secretkeyen.com
Delivery
  • International shipping fee will vary depending on the shipping company rate basis. (including 0.2kg box weight)
  • We are going to ship the items with only SMALL Packet and EMS By Korea Post.
  • (There can be differences with shipping service by each and every countries.)
  • Customers should check the customs clearance and cover all expenses.
  • (Please understand that import duties and taxes are buyer's responsibility)
  • Shipping fee excludes package material's weight. It's the buyer's responsibility. The shipping fee on the table is for product's weight. (excepting the box)
  • (But free gift's weight is not included shipping fee on customers.)
  • International shipping fee will vary depending on the shipping company rate basis. (including box weight)
SMALL PACKET
  • Within 20days shipping on working day standards.
  • (There can be differences by region and shipping situation.)
  • - It can be available when the total weight is below 2kg.
  • (including package box and other materials.)
  • - You can check where your item is with the tracking number.
  • (There can be differences with each and every country.)
EMS
  • Within 5days shipping on working day standards.
  • (There can be differences by region and shipping situation.)
  • - Door to door service.
  • - Track your order all the way into your home
Payments
- Payments
  • Total payments for the Products (including tax / sales tax) + shipping (tax / sales tax included)
※ All prices are displayed on the site are sales tax inclusive. ※ Not be responsible the customs taxes and duties.
- Payment agent enterprise
  • [Paypal, Alipay]
- Shipment status will be sent after payment confirmation is complete.
Cancel/Exchange/Refund
  • We are carefully checking quality and inspection the products. however, we are responsible for exchange which defective product.
  • Please let me know when you return the item.
  • cs@secretkeyen.com.
  • ※ Secretkey contact for an email address.
- Cancel
  • You may cancel the order through e-mail application before shipment.
  • If you purchase with non-deposit account,you can cancel order in my homepage by yourself before payment.
  • If you'd like to cancel order for your own will after shipment,buyer has to bear the shipping fee back and forth.
- Refund
  • If you need to exchange/return goods,please contact us via email or board for application within 7 business days after arrived the product.
  • Under the condition of inappropriate size,you can exchange when stock is available.
  • Exchange/refund caused by a change of buyer's will,we may charge you handling fee and buyer is responsible for shipping fee back and forth.
  • As soon as your application is confirmed,we will inform you corresponding cost.
  • Seller is responsible for shipping fee if product is not described as advertisement,defective goods,shipped incorrectly item.
  • ※ In addition, exchange/return is carried out as per terms&policy.
- Case of impossible return
  • non-defective, shipped correctly item
  • Doesn’t have any reason for return
  • customer tear off the tag, label and price from the product.
  • All the items must be unworn and in same condition it was received
  • Any scratch and damage by customer
  • Products must be returned in the original box or packing
  • If you have not follow the return schedule
  • For same categories goods,please copy the original item or damaged package
-Exchange
  • We can not be approved exchange in any case. - If you want exchange, you have to cancel your order and re-order you want to get the item. (Please check our cancel policy)
Personal Information Control Manager[View Privacy Policy]
  1. - Contact Person : Joung Jin Oh
  2. - Phone : 82-2-1661-6345
  3. - E-mail :cs@secretkeyen.com